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Return Policy

At UC3 Studios, we're committed to your satisfaction. We understand that sometimes, a product might not meet your expectations, and we want to ensure that your experience with us is as positive as possible. Here's our return policy, designed with you in mind:

30-Day Hassle-Free Returns

  • Time Frame: You have 30 days from the date of purchase to initiate a return.
  • Condition: Items must be returned in their original condition and packaging, including all accessories and documentation.
  • Process: To start a return, please contact our customer service team at returns@uc3studios.shop. We will provide you with instructions on how to return your product.
  • Refunds: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be credited to the original method of payment within a certain number of days, depending on your card issuer's policies.
  • Exchanges: If you prefer an exchange instead of a refund, let us know. We’re happy to exchange any product for another of equal value, subject to availability.

Exceptions

Please note that Custom-made or personalized items may not be eligible for return.

For these exceptions, please review the product page for specific return information.

Support

We're here to help. If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We aim to make the return process as smooth and straightforward as possible.